Cancellation and Refund Policy

Cancellation Policy – by the Purchaser

Purchases made directly with We-are-HR Limited

Course starting period for live-online courses

Students are expected to start the course within 4 months of paying the initial deposit / full payment towards the course fee.

Students seeking a course postponement must submit a formal request to learnersupport@we-are-hr.com via email. View ‘Postponement Request Process’ section.

CIPD membership is compulsory, and the student must ensure membership is active throughout the duration of the course up until the course is complete and a hardcopy of the course certificate has been received via post.

Course timeframe for LMS based courses

LMS based courses provide flexibility for students to study at any pace, from anywhere and at any time. The maximum timeframe to complete the course is 2 years.

CIPD membership is compulsory, and the student must ensure membership is active throughout the duration of the course up until the course is complete and a hardcopy of the course certificate has been received via post.

Refunds policy for LMS based courses

A full refund will be paid if requested within 14 days of purchase on the following conditions:

• The student has not started the online course.
• We-are-HR receive the refund request in writing by email within 14 days of purchase.

As an alternative to a refund, the student’s name may be changed to another delegate at no cost within 14 days. Refund or name change requests can be sent to info@we-are-hr.com.

Name changes for live-online courses

If the user has not yet commenced or completed the training, a name change is permitted free of charge within 14 days of the original purchase. Outside of 14 days, a name change may be permitted at the discretion of We-are-HR. Please contact info@we-are-hr.com to request the name change.

Exceptional refunds for live-online courses

If the course purchased is not what you were expecting, please contact us to discuss your concerns and if necessary, refer to the complaints policy.

*A full refund is available for cancellations within 14 days of purchase based on the discretion of the Centre

Refund policy for classroom in-house courses

Unless otherwise agreed, the cancellation policy as stated above shall apply. In terms of cancellation period, the ‘date of purchase’ is defined as either the date payment received, a purchase order number received, or the date that the invoice was issued upon request of the customer (whichever is latest).

We-are-HR reserves the right to remove students from programmes when the liable amount has not been received.

Refund policy for LMS based courses

A full refund will be paid if requested within 14 days of purchase on the following conditions:

• The student has not started the course.
• We-are-HR receive the refund request in writing by email within 14 days of purchase

As an alternative to a refund, the student’s name may be changed to another delegate at no cost within 14 days. Refund or name change requests can be sent to info@we-are-hr.com.

Name changes for live-online courses

If the user has not yet commenced or completed the training, a name change is permitted free of charge within 14 days of the original purchase. Outside of 14 days, a name change may be permitted at the discretion of We-are-HR. Please contact info@we-are-hr.com to request the name change.

Exceptional refunds for LMS based course

If the course purchased is not what you were expecting, please contact us to discuss your concerns and if necessary, refer to the complaints policy.

*A full refund is available for cancellations within 14 days of purchase based on the discretion of the Centre

Business and Personal Coaching

Coaching Sessions or appointments cancelled within 72 hours’ notice will be chargeable at 100% of the agreed rate. Cancellation with more than 72 hours’ notice will not be charged.

Course Postponement Policy

Introduction

This policy outlines the guidelines and procedures for requesting and granting academic course postponements. If agreed, a course postponement will allow students to postpone their studies and resume later, upon agreement with us. This policy aims to provide flexibility to students while ensuring academic integrity and continuity.

Eligibility for Postponement

Students may be eligible for a course postponement in the following examples but not limited to:

• Medical reasons: Students with a documented medical condition (i.e. a Doctor’s Note) that significantly impacts their ability to commit to the requirements of the qualification.
• Personal circumstances: Students facing exceptional personal circumstances, such as bereavement, family emergencies, or significant life events.
• Other: All other reasons submitted by a student will be considered and discussed with the requirement to submit supporting evidence for course postponement.

Postponement Request Process

Students seeking a course postponement must submit a formal request to learnersupport@we-are-hr.com via email.

The request should include a detailed explanation of the reason for the postponement, supporting documentation and the initial return date to study.

Requests should be submitted as far in advance as possible from when the course support date ends to facilitate a timely postponement and reassign or reevaluate already previously agreed course/qualification internal and external provisions, e.g. assignments, moderation.

Evaluation and Decision

Each request for a course postponement will be evaluated on a case-by-case basis with a maximum postponement period of 6 months.

The Learner Support Department will review the request, considering the student’s circumstances, the impact on the student’s academic progress, and the availability of the course/qualification based on initial return to study date.

Course/Qualification End Date will be considered prior to any postponement decision.

The decision regarding the course postponement will be communicated to the student in writing by email, stating whether the request has been approved or denied. If denied, the reasons for the denial will be provided.

Conditions and Limitations

Approved course postponements are subject to the availability of the course/qualification upon initial return to study.

A postponed course must be completed within a specified time frame to ensure completion, otherwise discussions about transferring to a new version of a course/qualification may be discussed.

If a course postponement is granted students will be afforded the ability to continue to pay for their course, as agreed at enrolment or defer payment for a maximum of 6 months.

Students granted a course postponement or transfer may be required to pay an administrative/transfer fee, which will be communicated to the student upon approval, if applicable.

Academic Advising and Support

Students considering a course postponement are encouraged to consult with the Learner Support Department to discuss the potential implications and explore alternatives.

We will continue to provide updates to course content and resources, where required throughout the course postponement process, to ensure students have up to date information upon their return.

Appeals Process

If a student’s request for a course postponement is denied, they have the right to appeal the decision. The appeals process will be managed by Senior Management upon which the decision of Senior Management is final.

Policy Review

This policy will be periodically reviewed and evaluated to assess its effectiveness and address any emerging issues. Feedback from students, staff members, and relevant stakeholders will be solicited and considered during the review process to ensure ongoing improvement.

Cancellation Policy – by the Training Provider (We-are-HR)

Live-online Courses

If a live online course needs to be withdrawn, the purchaser shall receive a full refund. This occurrence is highly unlikely.

Classroom Courses

Cancellation due to minimum learner numbers not achieved

We-are-HR reserve the right to cancel classroom training courses up to 14 days prior to the course date. This may be required if minimum numbers of delegates are not met. We will always notify you as early as possible if this is the case, although cannot accept liability for any costs incurred such as travel and accommodation, or lost time such as holiday leave taken.

Where accommodation and travel costs are required and likely to be non-refundable, we advise delegates to check with us prior to making these bookings to enable us to indicate any possibilities of the course being cancelled. Cancellations of courses are always a last option, and refunds will be processed immediately in the event of such cancellation.

Cancellation of courses due to unforeseen events beyond control

In the case of cancellation due to extreme weather or other unplanned events, we will consult students and if applicable our insurers, to minimise any losses to the candidate. Situations will be reviewed individually.

We-are-HR cannot be held responsible for costs incurred due to severe weather affecting booked training courses.

Removal of Students from courses

Late arrival of students

It is the responsibility of the students to ensure they arrive on time for any published training sessions. We-areHR reserve the right to refuse entry to sessions if this is deemed to affect the learning of others. The learner may beremoved from the course with no refund.

Disruptive Behaviour

It is of high priority that all students are in a safe and enjoyable learning environment. In the event of a student being disruptive and asked to leave the session or entire programme. The student may be removed from the course with no refund.

Malpractice

All assessments completed must be the student’s own work. A student who commits plagiarism or any other malpractice may be removed from the course, with no refund provided.